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Cancellation and Refund Policy
At Fashion Jewellery 21, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience for you. However, we understand that there might be instances where you need to cancel an order or request a refund. Here is our detailed Cancellation and Refund Policy:
Cancellation Policy
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Order Cancellation by Customer:
- To request a cancellation, please contact our customer support team at +91-7795236341
- Once the cancellation is approved, you will receive a confirmation message or email.
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Order Cancellation Policy by Fashion Jewellery 21:
- We reserve the right to cancel orders under the following circumstances:
- The item is out of stock.
- Payment is not successfully processed.
- The delivery address is outside our shipping zones.
- If we cancel your order, you will receive a full refund to your original payment method.
- We reserve the right to cancel orders under the following circumstances:
Refund Policy
- We currently do offer direct exchanges/ Replace only for defective /Damage.
- Exchange are applicable under the following conditions:
- You received a defective or damaged product.
- The product received is different from the one ordered.
- unboxing video is mandatory for exchange return / replace under-24hr
Contact Us
For any queries or assistance, feel free to reach out to us:
- Phone: +91-7795236341
- https://fashionjewellery21.in
Thank you for shopping with Fashion Jewellery 21. Your trust and satisfaction are invaluable to us!
- We currently do offer direct exchanges/ Replace only for defective /Damage.
- Exchange are applicable under the following conditions:
- You received a defective or damaged product.
- The product received is different from the one ordered.
- unboxing video is mandatory for exchange return / replace under-24hr
Contact Us
For any queries or assistance, feel free to reach out to us:
- Phone: +91-7795236341
- https://fashionjewellery21.in
Thank you for shopping with Fashion Jewellery 21. Your trust and satisfaction are invaluable to us!
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Eligibility for Refunds:
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- The order was canceled as per the Cancellation Policy.
- Refunds are applicable under the following conditions:
- Refund requests must be raised within 7 days of receiving the product.
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Non-Refundable Items:
- Items on sale or purchased during special promotions.
- Custom or personalized orders.
- cod and Prepaid ship charges are non refundable
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Refund Process:
- To initiate a refund, contact us at +91-7795236341 or email [Insert Email Address] with your order details and reason for refund.
- Upon approval, the refund will be processed within 7-10 business days to your original payment method.
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Shipping Costs:
- If the return is due to an error on our part (e.g., defective or wrong product), we will bear the return shipping costs.
- In other cases, shipping costs are non-refundable, and the customer is responsible for return shipping.
Exchange Policy
- We currently do offer direct exchanges/ Replace only for defective /Damage.
- Exchange are applicable under the following conditions:
- You received a defective or damaged product.
- The product received is different from the one ordered.
- unboxing video is mandatory for exchange return / replace under-24hr
Contact Us
For any queries or assistance, feel free to reach out to us:
- Phone: +91-7795236341
- https://fashionjewellery21.in
Thank you for shopping with Fashion Jewellery 21. Your trust and satisfaction are invaluable to us!